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Discover TuAyuntamiento

Everything you need to digitalize and grow your business in a single platform. Bookings, payments, access control, workouts, nutrition, communications, artificial intelligence and much more, with website and mobile app included.

Everything you can do with TuAyuntamiento

We have organized the platform features by category so you can see at a glance how it can help you save time, increase your revenue and improve your clients' experience.

Municipal facility bookings

  • Online booking of sports centres, courts, rooms and community gardens
  • Visual agenda of each facility and municipal space
  • Recurring bookings and scheduled uses
  • Capacity control and waiting lists with automatic alerts
  • Manual booking and attendance validation
  • Non-bookable days and space blocking
  • Calendar sync (iCal) and booking cancellation

Access control

  • Access by QR code, fingerprint or citizen card
  • Integration with turnstiles and automatic gates
  • Self check-in from the self-service kiosk
  • Real-time capacity control
  • Historical access log
  • Restrictions by fee, schedule or payment status
  • Day pass for guests and visitors

Citizens

  • 360º profile: data, history, documents and payments
  • Registrations, cancellations, residents and temporary leave periods
  • Passes, fees and custom rates
  • Digital signing of applications and consents
  • Documents, forms and surveys per citizen
  • Tags and population segmentation
  • Alerts for unpaid fees or incidents

Fees and payments

  • Recurring charges by direct debit (SEPA) and card
  • Integrated payment gateways (Redsys, Bizum and more)
  • Bank remittance generation
  • Handling of unpaid fees and automatic retries
  • Online payments from web and citizen app
  • Discounts and reductions for special groups

Invoicing and accounting

  • Automatic invoicing with legal numbering
  • Compatible with Verifactu, TicketBAI and Batuz
  • Issuing and sending of invoices and receipts in PDF
  • Management of fees, rates and taxes
  • Corrective invoices and credit notes
  • Tax and accounting reports

Communications and alerts

  • Official announcements and notices to citizens
  • Push notifications to the citizen app
  • Mass email and SMS sending
  • Segmented communication groups by area or group
  • Emergency alerts and automatic notices
  • History of sent messages

WhatsApp with AI

  • Virtual assistant on WhatsApp 24/7
  • Automatic replies to citizens
  • Conversations centralized in the panel
  • Integration with the citizen profile
  • Sending of reminders and alerts

Smart telephony

  • AI-powered phone assistant
  • Automatic citizen call handling
  • Call logging and follow-up
  • Your own phone number for the council

Citizen incidents

  • Reporting of public space incidents from the app
  • Attach photos and location of the incident
  • Assignment to departments and responsible staff
  • Status tracking through to resolution
  • Automatic notification to the citizen
  • Incident history and statistics

Procedures and documents

  • Online request of municipal procedures
  • Customizable forms and templates
  • Digital signing and online submission
  • Downloadable documents and receipts
  • Status tracking of each procedure
  • Incoming and outgoing document registry

Artificial intelligence

  • AI-powered citizen assistant
  • Automatic replies to frequent queries
  • Assisted drafting of notices and communications
  • Dashboard with smart insights
  • Help with procedures and citizen guidance

Reports and statistics

  • Dashboard with the municipality's key indicators
  • Reports on facility usage and occupancy
  • Fee collection statistics
  • Analysis of incidents and procedures
  • Data export

Citizen app

  • iOS and Android app for citizens
  • Bookings, payments, procedures and incidents from the phone
  • Generic app or custom-branded with the municipality's logo
  • Digital citizen card and push notifications
  • Configurable extra options

Website and content

  • Municipal website included
  • News, events and activities
  • Image and video galleries
  • Downloadable documents and announcements
  • Forms, surveys and FAQs
  • Customizable banners and menus
  • Built-in notice board

Devices and hardware

  • Self-service and self-management kiosk
  • Cash self-payment drawer
  • QR and citizen card readers
  • Turnstiles and physical access control
  • Receipt and voucher printers

Staff and users

  • Management of public employees, roles and permissions
  • Time tracking and staff clock-in
  • Weekly staff schedules
  • Assignment of managers to departments
  • Internal access configuration

Customization and settings

  • Branding, colors and custom domain
  • Guided setup onboarding
  • Text customization and multi-language
  • Automatic backups
  • Custom menu entries and iframes

Ready to try TuAyuntamiento?

Start for free and discover everything the platform can do for your business. No lock-in and with support included.

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