Offer information through WhatsApp to your customers. This new communication tool for your business can help you improve the center’s relationship with customers.
Some companies, communities, etc. offer messaging via SMS, do you really still use them? I’m sure you have your phone’s message tray full of unopened SMS. Nowadays I don’t think there is anything more comfortable than finding the information you are looking for through WhatsApp.
So, it’s time to innovate and embrace the times. Check the WhatsApp Messages module here and include it in your management strategies.
The information that citizens can consult through this app can also be done on the website or the app TuAyuntamiento itself. These messages and information are pre-designed so they will be fully automatic, in this way you will save the time you spend answering WhatsApp or even phone calls with this type of information.
Among other options, some of which can be consulted by customers:
- Contact details of the centre
- Help to download the App
- Future appointments
- Cancel future appointment
- The status of the quota
- Pay the fee
- Answers to frequently asked questions (FAQs) through their tags
How to use Whatsapp with TuAyuntamiento?
The process is simple for both parties.
On the one hand, the manager should check that citizens have padded the phone field in their cards, with prefix included. And on the other, to communicate with the city, citizens will only have to add you to their contact list «et voilà».
It is not possible for several citizens to have the same telephone number.
The first 50 messages are free!